Frequently Asked Questions
What Does Compass Do?
How Can I Use Compass?
Compass is an SMS-based platform, meaning that it can be used on any devices that supports SMS texting. To start, all you have to do is text our number, +1 (904) 877-9601. Please note that standard data and messaging rates may apply.
How Is My Information Used?
Compass does not store any identifying information beyond age and zip code that does not pertain to COVID-19; age is only asked for to confirm that users are above 18 years of age and zip codes are used to locate nearby partners. Through our technical workflow combined with secure database integration, we are able to maintain HIPAA with protected health information (PHI). Upon completion, Compass grants users a unique, randomized code that can be given at partnering community housing and testing centers that connects to your answers and Compass-provided recommendation.
Is Compass Free to Use?
How Can I Help?
How Does Compass Measure Its Impact?
To ensure Compass benefits residents of our partnered housing communities, we will use Savvy, a patient-centered data-collection service where we can survey users to gauge Compass’ effectiveness in simplifying the COVID-19 testing process. This will allow us to make any relevant changes that would allow testing to be conducted more efficiently and safely.